A WhatsApp line people can message in English or Spanish, with a person able to step in at any moment.
DropDev runs this today for organizations in El Paso. The AI answers routine questions in the language the person wrote in. When a staff member joins the thread, the AI stops until they are done. Staff see every conversation.
Tap a question and watch a person take over
Tap a question in English or in Spanish. On the second one, watch what happens when a staff member joins.
What the system records
- Turns
- 0
- Language
- None yet
- Handed to a person
- No
Every tap on the left moves a counter here. No form, no survey.
A scripted illustration, not a live system. The three counts are what the system records on its own.
Where it has been used
Client outreach on WhatsApp, SMS and Instagram in El Paso, and a four-session workshop series this year where students messaged a bilingual AI teaching assistant between classes. In both, the system recorded how much people engaged, in which language, and whether a person was needed, without a survey.
The next step is a conversation
Nothing to sign. A short call with Peggy, whoever is right on your side, and David, to see whether there is anything here worth trying.